EmiratesCart.net – FAQs & Policies

Am I entitled to a replacement if the item is damaged?

Yes! If this happens, we are truly sorry. If the item’s defect is deemed valid, we will take care of you and cover all costs. A replacement product will be sent, and we will make sure to correct the issue ASAP.

Can I send my item as a gift?

Yes! Simply enter the receiver’s shipping address at checkout.

Can I apply more than one discount code onto my order?

You can only use one discount code per order.

How do I cancel an order?

We accept cancellation requests within 12 hours of placing an order. Please contact us via email or phone for changes such as quantity or shipping address. Requests received after 12 hours cannot be processed, as orders are prepared immediately.

Delivery

EmiratesCart.net offers Free Delivery on all orders above AED 275.
Products are generally dispatched and delivered within 2–3 business days.
Orders below AED 275 will incur a shipping charge which will be displayed at checkout.

If we are not able to ship to your initial shipping address within the UAE or Saudi Arabia, we will contact you ASAP to make alternate arrangements. If this is not possible, we will issue a full refund immediately.

How do I get a refund?

Please contact our customer support team at support@emiratescart.net. All refunds are issued to the same payment method used at checkout.

 

How long will it take to get my order?

Estimated delivery time is 2–3 business days after processing.

How do I track my order?

A tracking number will be provided once your order has been shipped. You may also reach out to our support team for updates.

How do I modify an order?

You can make changes to your order while it is still processing. If you encounter issues, please contact our support team and we’ll assist with adjustments.

Ordering

How do I place an order online?

  1. Browse our catalog and select the product you want.

  2. Review details and click “Proceed to Checkout.”

  3. Complete the shipping form.

  4. Choose a payment option and confirm your order.

  5. You will receive a confirmation email, and we’ll begin processing your order.

Payments

We accept PayPal and all major credit/debit cards. All payments are securely processed, and your card will be charged at checkout.

Processing & Packaging

Order Confirmation: After successful payment, you will receive an order confirmation email.
Processing Time: Orders take approximately 1–2 business days to process before shipping.
Multiple Items: Depending on availability, some orders may arrive in separate packages.

Why is my order delayed?

Delays may occur due to high demand or courier issues. Our support team will keep you updated.

 

Is my item reserved if it’s in the cart?

No, items are only reserved once payment is completed and order confirmation is received.